Regarding your feelings on the smoke, I completely agree as I am a non-smoker and I cannot stand even the slightest smell of smoke in a hotel room. Again, we strive to provide high levels of guest service and attention to detail. It is also nice to hear that your interactions with our staff were friendly and helpful. Our housekeeping team, on both sides, work diligently to maintain high standards of maintaining our property. We appreciate your kind comments about the cleanliness of the resort. We requested a different room and they moved us without question.Do not accept a smoking room unless you plan to smoke.ĭear Patti S- Thank you for taking the time to share your feedback about your recent experience at Soaring Eagle Casino and Resort. The handicap room couldn't fit a wheel chair and smelled too bad from smoke.

The drink servers could't be found in the casino. Not enough blackjack tables open and they were allowing people to play 2 & 3 hands for hours. Security was visible throughout the entire stay and the staff was helpful and friendly. The grounds, pools, jacuzzi and lobby were all real nice, clean and comfortable. Lunch cost $17.95 for one and was decent.I would have been disappointed if we paid full price but the special worked good for us. We didn't wait any longer than 5 minutes for a ride. There is a free shuttle that takes you to the smaller casino and bingo hall just across the street. We didn't have any problems navigating throughout the hotel, casino, restaurants or restrooms. I took my mom and she was in a wheel chair and using oxygen. They receive my highest rating for cleanliness. We just returned from a girls get away with a one night stay at Soaring Eagle.This was my 2nd visit and I would return again.

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